Shipping policy

All our orders are processed within 48 hours from when they are placed on our website, unless the order was placed during a holiday or weekend, in which case the order will be processed on the next working day.

We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products.

Once processed, we will ship your product as soon as possible, usually between 1-4 days depending on demand.

Estimated shipping times can vary based on location. Most orders are delivered within 7-21 days. 

In special cases, due to high demand (Black Friday, Black Monday, Christmas, etc.) or logistical problems, shipping may take 4-5 weeks.

If this is not the case, you will be able to proceed with a refund for orders that were lost/not shipped.

All of our shipments are insured and have a tracking number, which can facilitate the delivery of your order.

Please note
*If the customer does not provide the correct address on the order and notifies us a few minutes after the order is placed (before the parcel and package is processed) and the package cannot be delivered due to the incorrect address, there will be no refund and further shipping of the package will be at the expense of the customer and the buyer.

*If the customer cannot be contacted at the time of delivery, notification will proceed via PO Box and if the package is not received by the notified office within 15 days, it will be reshipped to the factory that lost the package with no possibility of refund.

*If the package has already been shipped, it will not be possible to change the delivery address, as shipments are under the delivery of external shipping companies outside Bella's Treasures and we do not have the authority to change the delivery address after the order has been shipped from the warehouse. The customer is responsible for the loss of the package in case they have not provided the correct address, moved house, etc.

The estimated delivery time may be affected by factors such as logistical delays and customs clearance.

Under no circumstances will Bella's Treasures be responsible for any taxes, duties or tariffs applied to the shipment or fees that may be applied at customs for the package purchased, so the buyer and customer will be responsible for providing the required value to customs without being able to process a refund.

From the United States and China, we ship worldwide.

To request any information or concerns regarding shipping and delivery, please contact us at info@bellastreasures.com.

We do not sell trademarks or display logos on our products.

*We do not accept returns due to logistic and supple chain costs. If you have any issues with your item or want to request a refund, please reach out to our customer service team at info@bellastreasures.com. 

*By purchasing from our website you accept all of the above terms and conditions, so no refunds will be given if they are not adhered to.